F.A.Q.

What are formati composite sinks?
The composite material of PLADOS-TELMA sinks consists of granite and quartz microparticles in the 80% and acrylic resin in the 20%.

Is this material heat resistant?
Yes, our sinks withstand thermal shocks, even the most violent, and very high temperatures (up to 280°) without suffering permanent damage.

Is it scratch-resistant?
The very high percentage of mineral filler in the mix makes our sinks highly resistant to scratches, scuffs and wear. Most of our models are equipped with a special scratch-resistant surface designed to preserve all flat working parts such as the bottom of the basin and drainer from wear and tear due to daily use and azione.

Do composite sinks discolour over time?
Colour is the distinguishing feature of PLADOS-TELMA sinks. Thanks to their excellent resistance to ultraviolet rays, the colours of PLADOS-TELMA sinks remain vivid and unchanged over time and retain their full brilliance. The colour does not change even if the sink is exposed to direct sunlight.

Can stains appear? If so, how can they be cleaned?
Our sinks withstand the daily azione of aggressive substances and foods very well. Dirt and stains can be removed with a light rinse and a simple wipe with a sponge. The composite material of the PLADOS-TELMA unit is very easy to clean. The non-porous surfaces allow the sink to be cleaned quickly using a normal detergent and the simple azione of a cloth or sponge. The sink always looks fresh, clean and hygienic. Limescale deposits can be easily removed with commercially available universal detergents, anti-limescale products or by depositing vinegar (in addition to water) in the bottom of the bowl for 4-8 hours. Then rinse the sink, clean it with a sponge and dry it.

Are there specific products for cleaning composite sinks?
Plados-Telma propone a line of detergents specially designed for the care of composite sinks.
FOR ORDINARY CLEANING: BRILLCARE is a water-based detergent, formulated with quickly biodegradable and ECOLABEL-certified plant-derivedone materials. It is ideal for daily cleaning of Plados sinks and all washable kitchen surfaces.
FOR EXTRAORDINARY CLEANING: EXTRACARE is a water-based descaling detergent for extraordinary cleaning. Active against stubborn dirt, it is designed not to damage the shine of composite sinks. Thanks to its dense formula, it is also suitable for vertical application. The product dries very slowly, allowing the active agents in the mixture to react for as long as possible. Read more on this page.

Are there products that can be matched to the colour of the sink?
In our product range there are mixers, ovens, hobs and hoods in the same colour as the sink. All our sinks can be combined with the mixers in the range.

What type of cutter do you use to drill your sinks?
Our sinks can be drilled with a diamond drill with a diameter of 35-37 mm. All sinks are equipped with mounting preholes for the tap. Some models have more than one pre-hole so the installer can decide where to place the tap.

How many years of warranty are there on your sinks?
All Plados-Telma sinks are guaranteed against breakage due to thermal shock. The guarantee years vary depending on the material chosen:

- nanoSTONE sinks are guaranteed for 20 years.
- The microULTRAGRANIT/TelmaGRANIT and ULTRAMETAL/METALQUARTZ sinks are guaranteed for 10 years.
- Ultraquartz/Duralast sinks are guaranteed for 6 years.

Why two trademarks?
In the past, Plados and Telma were two competing companies. In 2003, they combined their strengths and experience to create one of the largest and most advanced production centres for composite sinks. The two historical brands remain distinct, with different product designs and well-defined sales networks.

What is ARIAPURA?
ARIAPURA is a technology developed by our research laboratories and consists of adding Titanium Dioxide nanoparticles to the composite material mixture. This natural componente, in the presence of artificial light or sunlight, triggers a phenomenon called 'photocatalysis' which transforma the polluting particles present in the kitchen into harmless mineral salts.§A sink equipped with ARIAPURA technology performs a triple actionone:

- ANTI-POLLUTANT
- BACTERICIDAL
- SELF-PULSING

Read more on this page.

How many years of warranty are there on the Mixers?
The mixers are guaranteed for 2 years.

How many years of warranty are there for ovens and hobs?
The hobs and ovens are guaranteed for 2 years.

Where can I buy your products?
You can request the name of your local distributor directly from our website.

How can I receive assistance?
The service is available from Monday to Friday from 8.30 am to 12.30 pm.

- For SINKS AND MIXERS: we provideone 3 modes
1) Fill in the support form here on the site.
2) Call our direct Plados-Telma service number: 0733-290592
3) Write an e-mail to the e-mail address: assistenza@pladostelma.com

- GAS HOBS AND OVENS
Contact your nearest service centre. Click here to find out more.

- COOKER HOODS AND INDUCTION HOBSONE/GLASS CERAMIC
Dial number: 0731 880301

- SHREDDING
Dial freephone 800 290330

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